Complete details help support respond faster
When contacting support, include the listing ID, account phone number, a clear issue description, screenshots, and the time the problem happened so the team can review it accurately.
Common support paths
Login codes, phone number, profile, shop account, and contact methods.
Posting, review, editing, removal, photos, video, and category placement.
Suspicious listings, inappropriate behavior, harassment, scams, and prohibited content.
Post a complete listing
Choose the right category, write a clear title, enter price and currency correctly, set the location, and add real, well-lit photos.
The description should honestly explain condition, model, year, defects, included accessories, delivery terms, and contact method. Incomplete, duplicated, or misleading listings may be rejected or limited.
Edit, remove, and check listing status
From your account area, you can view your listings, track publication status, and update information when needed. Important changes may be reviewed again.
If a listing was removed or limited, check the status message or likely reason. For a review request, send the listing ID and a short explanation.
Trade more safely
Before paying, inspect the item in person, check the other party's contact details and identity where possible, treat unrealistic prices carefully, and keep receipts or required documents.
For valuable items, meet in a public, well-lit place. Avoid sending advance payments to unknown people, clicking suspicious links, or sharing login codes.
Report a listing or suspicious behavior
If you see a fake, prohibited, duplicated, deceptive, or risky listing, report it through feedback or contact. Include the link or listing ID, reason, and any relevant screenshot.
Abusive behavior, threats, suspicious payment requests, or misuse of messages are reviewed with safety priority.
Payments and premium services
If you paid for listing boosts, advertising, or premium services, send support the receipt, payment time, account phone number, and listing ID.
A successful payment may still depend on listing review before premium display starts. If a listing violates rules, premium display may not activate or may be limited.
Response time and follow-up
Safety, payment, account access, and active listing issues are reviewed first. Requests with complete details are easier to process quickly.
Send one request per issue and avoid repeated messages for the same topic while support is reviewing it.