Send a request support can track
Messages that include the account phone number, listing ID, clear issue description, and screenshot are reviewed faster. For safety or payment matters, include complete details and documentation.
What to include
For account issues, send the account phone number, sign-in method, time of the issue, and screenshot. For listings, include the link or listing ID, category, publication status, and requested change.
For abuse or safety reports, include the listing or message link, report reason, conversation or payment screenshots, and any detail that helps support review the issue.
Business and formal requests
For business partnerships, advertising, media requests, or formal correspondence, state the topic clearly and include organization name, contact number, and request details.
Requests related to data or legal matters should include enough information to identify the account or listing and a verifiable contact method.